At HD Crochet, every item is handmade with care and attention to detail. Your satisfaction is important to us.
If you’re not fully happy with your purchase, we’re here to help.

🔄 Returns & Exchanges

We accept returns or exchanges under the following conditions:

• The item arrives damaged or defective

• The item received does not match the original order (wrong size, color, or customization)

If you are not satisfied with your order for any other reason, we’ll gladly work with you to remake or exchange the item so it meets your expectations.

📦 Return Eligibility

To be eligible for a return:

• You must contact us within 7 days of receiving your order

• The item must be unused, in its original condition, and returned with the original packaging

Once approved, we’ll send return instructions and a return shipping address by email.

💸 Refunds

Once your returned item is received and inspected, we’ll notify you of the outcome:

• Approved refunds will be issued to your original payment method within 5–10 business days

• Shipping costs are non-refundable, unless the return is due to an error on our part

🎁 Custom & Personalized Orders

Due to the handmade nature of our products:

• Custom or personalized items (e.g. sizing, initials, special messages) are non-refundable and non-returnable unless they arrive damaged or incorrect

🤝 Accessibility & Support

If you experience accessibility challenges, we are happy to arrange a Zoom consultation to assist you with your order. Just contact us to schedule a time.

📩 Questions or Concerns?

We’re here to help!
Email: hdcrochet123@gmail.com
We typically respond within 1–2 business days.